In an era where citizen expectations are continually evolving, the public sector is under immense pressure to deliver services that are efficient, user-friendly, and responsive to the needs of the community. Traditional approaches to service design and delivery often fall short, leading to frustration, inefficiencies, and a disconnect between the government and its constituents. This is where Design Thinking, a human-centered approach to problem-solving, can play a pivotal role in transforming public services and civic technology.